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IT Support

Get the help you need.

IT Support Requests at CREOL

Whether you’re facing technical issues or need assistance, submitting a ticket to the CREOL IT team is quick and easy. You have two options: email the CREOLIT team directly or submit a request via the UCF IT ServiceNow system.

Option 1: Submit a Request via Email

You can email the CREOL IT support team directly. Follow these steps:

  1. Compose an Email:
    • Send an email to creolit@ucf.edu from your UCF email address.
    • Be sure to include the following information:
      • A clear subject line (e.g., “Upstairs Printer Not Working” or “Software Installation Request”)
      • A detailed description of the issue or request
      • Any relevant files or screenshots
  2. Ticket Creation:
    • Once your email is sent, it will automatically be converted into a ticket that CREOL IT staff can see and start working on.
  3. Follow-Up:
    • You will receive updates on your request through email, and a CREOL IT member may contact you for further details or updates.

Option 2: Submit a Ticket via UCF IT ServiceNow

If you prefer, you can also submit a ticket using the UCF IT ServiceNow system.

  1. Go to the ServiceNow Portal:
  2. Log In:
    • Use your UCF NID credentials to log in to the ServiceNow portal.
  3. Submit Your Ticket:
    • Click on “Request a Service” or “Report an Issue”.
    • Depending on your need, navigate to:
      • Request: “Hardware Request” (under “Computers, Printers, and Accessories“) OR “Software Request” (under “Software and Apps”)
      • Incident: “Something Broken?” (under “Report an issue”)
    • After selecting your ticket type, fill out the required fields.
    • In the unit field, make sure to select CREOL to route the ticket to the CREOL IT team.
  4. Track Your Ticket:
    • Once submitted, you can track the status of your request through ServiceNow under “My Tickets”

Both methods will ensure that your IT requests are processed promptly and efficiently by CREOL’s dedicated IT team.